FedEx

One of the most popular and relatively inexpensive international express delivery services.

General questions

What is the FedEx tariff?
FedEx is international express delivery in partnership with the FedEx courier service. Delivery of consolidated packages ordered independently or through an operator is available, with free repacking. Simple declaration. Invoices and passport details are not required. Door-to-door delivery.
How is the FedEx tariff different from other courier tariffs?
The FedEx tariff features fast delivery times – from 3 to 10 days and daily shipments. Delivery of consolidated packages is available, volumetric weight is taken into account, the maximum shipment weight is 68 kg. Invoices and passport details are not required.
Do I need to provide invoices, product links, a photo of my passport?
No need to provide invoices, product links, or upload passport photos. To complete the form, simply fill out the customs declaration indicating the names of the goods and their value.
What is the duty-free limit for the FedEx tariff?
The duty-free customs limit for the FedEx tariff depends on the destination country. You can уточнить the limits on your country's tax service website.
How long does delivery take?
The average parcel delivery time is from 3 to 10 days. Exact delivery times depend on the recipient's city.
When are FedEx packages shipped?
FedEx packages are shipped every day.
What are the weight and size limits?
Maximum parcel weight is 68 kg. Maximum size: the sum of the longest side of the box and the girth is less than 330 cm, length is less than 274 cm. Volumetric weight is taken into account – calculated automatically via API based on the parcel's weight and dimensions.
Can I insure the package?
Yes, the package can be insured upon request.
Is insurance mandatory?
Parcel insurance is not mandatory.
Сколько стоит страховка?
Insurance is $3 for every $100 of the value of the goods. The insurance maximum is $1350.
What goods are not eligible for insurance?
Not eligible for insurance: antiques, goods from eBay (loss only), jewelry, watches, candles, lamps, monitors, glass, ceramics, musical instruments, food products, stamps, collectible items, cosmetics in fragile packaging and others. Insurance does not cover damage from poor packaging or when dividing the parcel without additional packaging.
How to file an insurance claim?
To file a claim for insurance payout, contact tickets no earlier than 30 days after sending the package. Application review takes 30 to 60 days. The decision is made by the courier company.
What items cannot be shipped?
Prohibited for shipment: batteries, explosive and flammable substances, military equipment, knives, paintball equipment, plants, vitamins, medicines, food products, alcohol, money, documents, video surveillance equipment, cartridges, etc. The full list of prohibited items is available at the link.
Where is the package delivered?
The package is delivered by FedEx courier directly to your home.
Can I track the package?
If you want to track a package, this can be done by tracking number on the FedEx website.